Tag archives: Accenture

Back to the basics: the business value in keeping human interaction

coffee-680x220In today’s market, there is significant buzz around phrases such as automation, artificial intelligence, cloud computing, robotics and the like. Many businesses are investing in the fast-paced technology sector and innovating outdated systems for customer engagement. For example, earlier this year, the first U.S.-based robotic café opened its (figurative) doors to patrons in San Francisco, serving reasonably priced espresso drinks with a robotic arm behind a large pane of glass. Only one human is present to administer the machine and assist customers with orders. With the changing face of consumer interaction, it is demanded of businesses to act progressively, so … Continue Reading

Transition services agreements: the seller’s perspective

When a business is sold or divested, the seller often enters into a Transition Services Agreement (TSA) with the buyer. TSAs impose obligations on the seller to provide services to the buyer to ensure the acquired business can operate without undue interruption between closing, post-closing, and complete separation. A previous post on this blog discussed key issues the buyer must consider when negotiating a TSA. While these issues remain relevant to the seller, there are additional strategic considerations it should take into account to ensure value is not left on the table.

Accenture published a report identifying six … Continue Reading

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